Imprinted Promotional Products: Frequently Asked Questions

• What is the machine set up?

  This is a nominal fee that applies to every order with an imprint. It is not a screen charge or for setting up any artwork. This charge is for the labor it takes to calibrate the equipment or machinery that is doing the imprinting.

• What is a screen charge?

  Most promotional products require that a silk screen or plate be made in order to apply your custom imprint. If your artwork is more than one color, a screen must be made for each color. Certain promotional products do not require a screen charge when the imprint is comprised of only simple, straight-line text. Screen charges are one-time charges per product, per imprint. New imprints will require new screens and charges.

• What are acceptable file formats, platforms, and sizes for artwork?

  We can accept files that are 2MB or less. Artwork files in Adobe Illustrator, Corel DRAW and Quark are preferred. Artwork that is in Microsoft Word, WordPerfect, PowerPoint, Publisher, etc., can be converted to a layered format for a small fee. NOTE: We cannot accept the following: Any artwork imported into a word processing program such as Microsoft Word or WordPerfect, or a presentation program such as PowerPoint or Publisher. Any files set up for Web presentation, such as JPEG, GIF, HTML, XML, etc. If you have questions regarding artwork transfer, please contact our Art Department at 1-508-497-9191.

• Can I fax you a copy of my logo?

  No. Faxes don't produce a clean enough image to reproduce on your imprint. We require camera-ready artwork. "We need your best artwork so we can do our best artwork." If you have questions regarding artwork, please call our Customer Service Department or contact our artists directly. Note: We can return your artwork after your imprint is complete at your request.

Artwork Proof & Product Sample Questions

• Can I see a sample of my imprint/logo, before it goes to press?

  Image Proof:
  Yes, we highly recommend you sign off on a faxed paper or email proof. This proof will add on 3-5 business days to the already stated production time for the specific item. Image proofs cost $5 - $15 depending on the item.

  Product Proof:
  For a nominal fee we can also provide one product proof of the product you are ordering with your imprint/logo on it before we print your entire order. This fee varies for each product and will add on 1-2 weeks to the already stated production time of the item. This fee is charged to cover setup and printing fees incurred to print your custom logo or text on one product before processing of the entire order. Any additional questions, please contact us at 508-497-9191.

• Can I get a sample of a product before I order?

  Most promotional items are available for sample, and most non-imprinted sample requests are FREE. However, there may be a nominal fee on the more expensive items. Please call for details.

• Do you keep my imprint on file?

  Your digital artwork will be kept on file for up to 5 years. Order details will also be kept on file for up to 5 years. Reprints or new items will require a new screen and will incur the appropriate screen charge.

Promotional Product Time Frames, Rush Orders, & Shipping Questions

• How long will it take to get my order?

  Once your order is placed, it usually takes approximately 3-4 weeks before you receive your merchandise. Note: We do offer rush service; please call for details.

• What if I need an item faster than the regular production time?

  If you need an item quicker than our stated production time, please contact us at 1-508-497-9191. Rush charges vary per product and will be applied to your order and your order will ship Next Day Delivery. Due to the variables within your order some products may require more than a $45 rush fee - please call us at 1-508-497-9191 for complete details. Also please be aware that some items cannot be rushed due to production schedules and the actual printing process. Please call our customer service team for more information at 1-508-497-9191.

• Where are the products shipped from?

  BRAVA Marketing Promotions utilizes plants located throughout the United States in order to bring you a vast selection of imprinted promotional products.

• Is shipping & handling free?

  Prices do not include shipping & handling charges. All products are shipped F.O.B. factory. Shipping & handling will be added to your final invoice.

Promotional Product Payment Terms, Sales Help, & Return Policy Questions

• What are the payment terms?

  Payment in the form of cash, check, money order, or credit card is required. Payment can be made using PayPal. Net 30 days from the date of invoice for approved accounts. In some cases a 50% up front deposit will be needed before production begins.

• I can't find a specific promotional item, can you help?

  We offer a wide variety of promotional products in addition to those you see listed on our web site. If you need additional help locating a certain promotional product, please contact our sales specialist at 1-508-497-9191.

• What is your promotional product return policy?

  If you are not completely satisfied with any of our promotional products or service, we will replace the product or refund your money, Hassle Free. Please contact Customer Service at 1-508-497-9191 within 15 days of receipt. Please have your order number ready. Note, WE DO NOT ACCEPT UNAUTHORIZED RETURNS.